VigorIPPBX 2820 Integrated IP-PBX & ADSL Router Firewall
- Voice-over-IP PBX
- ADSL Firewall/Router
- 802.11n WiFi ('VigorIPPBX 2820n' only)
- Up to 30 VoIP Extensions (local or remote)
- Up to 6 SIP Trunks & 20 Channels
- FXO Port (Analogue Line Interface)
- Voicemail with personal user messages - New!
- Remote Access to Voicemail - New!
- Trunk/SIP Budget controls - New!
- T.38 Fax support on analogue extension - New!
- Hunt Groups
- Call queuing - New!
- Call Diversion/Transfer
- IVR (Voice Auto-Attendant) - Now multi-level
- Two ISDN2e Interfaces (4 channels)
- Analogue Phone Interface (with POTS failover)
- Virtual Fax Function - New!
- Free Windows Softphone - New!
- Optional VigorCare Available
VigorIPPBX 2820 - Integrated IP-PBX & ADSL Firewall
The VigorIPPBX 2820 offers a complete replacement to the traditional office phone system and analogue or ISDN lines. An IP-PBX uses your existing network and the Internet to provide company-wide telephony, using VoIP technology instead of regular phone lines or a traditional PBX. This can save hugely on line rental, provides vast flexibility, reduces call costs, maintenance and increases efficiency. IP Phones (such as the VigorPhone 350) can be placed anywhere in your office, or remotely around the world to provide one seamless phone network for your business. Wherever you have an Internet connection, you can have an extension on your PBX. All pure IP calls are free of charge; for calls to the conventional phone network (PSTN) you route via an ITSP 'Trunk' for low cost calls (for example DrayTEL).
In a pure IP environment, the VigorIPPBX2820 is installed onto your LAN together with IP telephones, such as the VigorPhone 350. All devices are connected over your LAN using your existing Ethernet network connections. The Vigor 2820 PBX can support up to 50 extensions - local or remote. As it uses your regular network, you don't need special extension wiring - just your existing Ethernet switch with adequate ports (assuming you are using IP phones). A traditional PBX with 50 extensions would take up a whole cabinet and need a lot of wiring!
Once installed, all extensions call call each other of course and calls can be transferred, diverted and all other normal features of a PBX. Extensions do not have to be local (in the same office as the iPBX) - they can be anywhere in the world, and still be seamless so that calls can be made between to transferred to extensions whether they are local or remote. Similarly, incoming calls can be routed to any extensions, whether they are local or distributed in many remote locations - anywhere with an Internet connection.
If you require analogue extensions (regular non-IP telephones or equipment) then the VigorIPPBX 2820 provides one port into which you can plug a phone, fax or PDQ machine and in the event of your broadband failing, it can failover onto your regular analogue line. That analogue phone is then another extension on the PBX, able to receive, transfer and make calls. You can add an 24 additional analogue extensions with the DrayTek VigorTalk ATA-24SH. Analogue extensions are useful for legacy equipment, lower cost extensions or where you don't want the risk of loss or damage to an IP phone.
Voicemail can be enabled on any extensions to take messages when the phone is not answered or busy. The message can be emailed to the extension owner, or they can pick it up from their phone when they return. Other features include an IVR (Automated Voice Response) attendant so that your incoming calls can be answered by a recorded voice and the caller can choose their department or person by entering the menu items you have set up (e.g. press '2' for sales). You can also use it to provide automated information such as opening hours or travel directions.
For calls to and from the regular PSTN - the public telephone network, you need an ITSP (Internet Telephone Service Provider) who can provide you with a SIP Trunk, such as DrayTEL. Then, when your users need to make an external call, the iPBX routes automatically via the ITSP gateway on the Internet. The ITSP will also provide you with incoming phone numbers to receive calls. Those calls are routed into your VigorIPPBX 2820 which then passes to the appropriate telephones (extensions).
The VigorIPPBX 2820 is also an ADSL Firewall/Router but even if you are not using ADSL or you already have other firewall equipment, you can still use the VigorIPPBX 2820 for your VoIP telephony; the unit's second WAN port is standard Ethernet which can connect into your existing WAN connection, instead of using the ADSL port.
The Vigor IPPBX also supports broadband failover to 3G, ISDN or a second broadband connection in the event of your primary broadband connection failing. This keeps your phone communications online. The diagram shows the primary ADSL line with alternative failover connectivity of ISDN or 3G or a secondary ADSL line:
Also by the use of a secondary Internet access method, you can set up Load Balancing whereby speciifc traffic types are routed down one particular connection. This is the optimum configuration for the very best quality, where your Voice traffic can be sent down one connection and your regular web traffic send down the other:
Virtual Fax Facility
Although Email overtook fax as the standard business written communication tool some years ago, a lot of companies still do use fax. For sending something that is a physical printed sheet, it is still useful, however once digitized, it's more useful to stay in electronic form. The DrayTek virtual fax facility lets you dedicate one of your incoming numbers (DDIs), whether it's via the PSTN (ISDN or FXO port) or through your VoIP/ISP provider and that becomes your fax number. Any faxes received are emails directly to your allocated user (set up on the PBX). You can also send faxes, by transferring them to the Vigor IP PBX using the 'Smart Fax Agent' which lets you write a cover note and enter the recipient's fax number. The PBX stores the fax (up to 50 pages) on a USB memory stick/key and then transits it to the recipient's fax machine.
Extensions & Groups
The VigorIPBX 2820 is recommended for up to 30 active/live extensions. Each extension will be used for an IP desk phone (such as the VigorPhone 350, shown on the right), an analogue extension (either built into the IPPBX, on the ATA-24 device or some other analogue adaptor) or some other SIP-compatible VoIP device. The extensions can be on the same LAN as the IPPBX in your office or remote, in another office or someone's home. All extensions can call each other and transfer calls between each other. IP phones connect using standard network Ethernet/CAT5 and if you use a PoE switch, the DrayTek IP phones don't need any local power.'
Extensions can also be part of a group, so that calling the 'group' number will call all extensions who are members of the group. This is ideal for departmental usage, for example you can put a call through to the 'sales department' group and all of their phones will ring, so anyone in that department can answer the call.
Individual extensions can have their own voicemail (answerphone) preferences, for example sending a caller to voicemail when you're on another call or don't answer. Callers' messages can be listened to when you return to the office, or emailed to you wherever you might be. Using a phone like the VigorPhone 350, the MWI (Message Waiting Indicator) light flashes so you can tell when there is a message waiting. You can also set your extension to divert to another extension or group if not answered within a certain time.
The Auto-Attendant can answer your incoming calls and direct your caller to the correct department without any operator/receptionist intervention. You can record your own messages and set up the destinations of each selection, whether it's a group, individual extension or even a remote user. The caller can also dial extensions directly if they know the person's extension number. If the caller's selected department or person is busy, they can be put through to voicemail or placed in a queue, awaiting the next available person in that group.
The auto-attendant can also be used to give out frequently requested information such as your address, opening hours or travel directions, saving your staff much time from this repetitive task.
For out of hours periods, a different message can be automatcially played, perhaps telling the caller of your opening hours and alternative numbers to call or other resources available in the meantime (for example web addresses).
Listen to an example
IMPORTANT NOTE: This specification page lists only the Vigor 2820 PBX specific features
VigorIPPBX 2820 Detailed Specification
- All standard firewall, ADSL and routing features
- Physical Interfaces:
- LAN Ports (Switch)
- 1 X Gigabit Ethernet (1000Mb/s) Ports
- 3 X Megabit (100Mb/s) Ports
- ADSL Port (RJ11)
- Secondary WAN Port : 10/100 Base-TX Ethernet for load balance and WAN failover
- USB Port for 3G Cellular Modem or Printer
- VoIP Ports:
- 1 Analogue Telephone Port
- 1 Analgoge Line Port
- 2 ISDN S0 Busses (One fixed NT, one switchable NT/TE). 4 B-Channels Total.
- LAN Ports (Switch)
- IP PBX Features:
- Up to 50 Extension profiles (user/phone accounts)
- Up to 30 simultaneous registered extensions - local or remote
- Up to 20 simultaneous calls
- Registration and authentication
- FXO Port (analogue line interface) fully integrated with PBX - New!
- BLF (Busy-lamp Field)
- Hunting Group with Overflow - New!)
- Selective CLI for outgoing calls - New!
- IVR (Interactive Voice Menus for callers - Auto Attendant)
- Call forwarding - to extensions or external PSTN - New!
- Dial Plan (Phone Book)
- Digit Map (Configurable dialling rules, with wildcards) - New!
- Session Monitor
- Call Detail Records
- Extension privilege assign
- PIN code control
- Call barring (with wildecard) & calling routing
- Call pickup (Extension or Group) - New!
- In/Outbond calling through ISDN-TE interface
- User-defined prompts
- Voicemail with individual incoming message storage for each extension
- Voicemail message forward to email
- MWI (Message Waiting Indication)
- Music on Hold (or comfort beep) - New!
- CDR Export Function
- VoIP Protocols:
- SIP, RTP/ RTCP
- SRTP/ZRTP for VoIP Encryption for analogue phone port
- Up to 6 simultaneous SIP registrars (trunks)
- G.168 line echo-cancellation
- Automatic gain control
- Jitter buffer (180ms)
- Voice codecs : G.711, G.723.1, G.726,VAD/CNG, (iLBC Planned for future)
- DTMF tone : Inband / Outband (RFC-2833)/ SIP Info
- FAX/Modem support : Tone detection / G.711 pass-through / T.38* for FAX
- TR-069 & TR-104 management
- Operating Requirements:
- Rack Mountable (Optional RM1 mounting bracket required)
- Wall Mountable
- Temperature Operating : 0°C ~ 45°C
- Storage : -25°C ~ 70°C
- Humidity 10% ~ 90% (non-condensing)
- Weight : 1.2Kg
- Power Consumption: 18 Watt Max.
- Dimensions: L240.96 * W165.07 * H43.96 ( mm )
- Operating Power: DC 15V (via external PSU, supplied). Max 21W.
- Warranty : Two (2) Years RTB
- Power Requirements : 220-240VAC
VigorPhone and VigorSwitch
The DrayTek VigorPhone 350 is an IP Telephone designed specifically for use with the Vigor2820PBX (it will work with other IP PBXs and SIP servers too). The VigorPhone 350 supports PoE (Power over Ethernet)so when used with a PoE Ethernet switch, such as the DrayTek VigorSwitch P2261 (also shown) no power supply is needed, cutting down on wiring clutter around the desk.
Rack Mounting Kit
The RM1 Rackmount Bracket enables you to fit any Vigor 2820 series router into a standard 19" rack or cabinet. The bracket takes up one rack slot (1U). The front mounted sockets remain fully accessible.
24-Port Analogue Phone Adaptor
The VigorTalk ATA-24SH provides 24 analogue phone ports (FXS) for your Vigor IPPBX so that you can connect up to 24 regular phones, cordless phone bases or other analogue equipment to your IPPBX.
Wireless LAN ('VigorIPPBX 2820 n' model only)
The VigorIPPBX 2820n features 802.11n wireless LAN specification and has been certified by the WiFi alliance for cross compatibility and WiFi compliance (including WPA/WPA2 and WMM).
802.11n provides a total wireless bandwidth of up to 300Mb/s using new methods such as packet aggregation and channel bonding. Throughput depends on your own environment (factors such as obstructions, number of hosts and distance all make a significant difference), but actual transfer speeds of 100Mb/s are achievable (based on our real world tests). In addition, 802.11n provides greater coverage and resilience to interference compared to previous wireless standards thanks to the MIMO technology and the Vigor's triple-antennae diversity arrangement. This offset arrangement of aerials provides offset paths between hosts so that interference can be overcome.
Wireless Security is comprehensive too; the VigorIPPBX 2820n provides several independent levels of security including encryption (up to WPA2), authentication (802.11x) and methods such as MAC address locking and DHCP fixing to restrict access to authorised users only. The Web interface lets you see how many and which clients are currently connected as well as their current bandwidth usage. An 'instant' block lets you disconnect a wireless user temporarily in case of query. The Wireless VLAN facility allows you to isolate wireless clients from each other or from the 'wired' LAN.
The Multiple SSID features enables you to have up to four distinct or common virtual wireless access points. For example, you could have one for company usage, with access to your company LAN and another for public access which allows internet surfing only. Setting up wireless security is made easier thanks to the WPS feature (WiFi protected setup) whereby your client PC can get it's security keys by pressing a button on the front of the router.
If your laptop PC's built-in wireless doesn't support 802.11n Draft 2.0 wireless, you can use the optional Vigor N65 USB adaptor. Click on 'accessories' for details.
For specialist or more demanding coverage applications, optional aerials can be used with the VigorIPPBX 2820n to potentially increase the range of wireless coverage (depending on enviroment) or provide directional coverage in order that your wireless transmission is focussed and concentrated into one direction only, for example into a room or across open space. With the increasing popularity of wireless LANs, you will want to choose the least congested wireless channel (Nos. 1-13) for yours. The Vigor can scan and provide a list of all devices in the vicinity so that you can choose the best channel (see screenshot below).
Above : The VigorIPPBX 2820n provides a local survey of other access points
so that you can choose the least congested channel.
- 802.11n Compliant
- WiFi Alliance Approved
- Latest 'MIMO' Technology with three aerials (2T3R)
- Packet Aggregation and Channel Bonding
- Optional Higher Gain or directional aerials available - Click Here.
- Also Compatible with 802.11b and 802.11g Standards
- Active Client list in Web Interface
- Wireless LAN Isolation (from each other and/or wired LAN)
- 64/128-bit WEP Encryption
- WPA/WPA2 Encryption
- WPS - WiFi Protected Setup for client security setup
- Switchable Hidden SSID
- Restricted access list for clients (by MAC address)
- Time Scheduling (WLAN can be disabled at certain times of day)
- Access Point Discovery
- WDS (Wireless Distribution system) for Bridging and Repeating
- 802.1x Radius Authentication
- Wireless Rate-Control
- Automatic Power Management
- 802.11e WMM (Wi-Fi Multimedia)
Wireless LAN WDS Facility
VigorIPPBX 2820n model supports WDS (Wireless Distribution System) which enables you to use the wireless capability to bridge to another network, within wireless range. You need an additional compatible wireless router for this of course. Here is a simple example:
With WDS bridging, both networks should be within the same logical IP subnet (IP address range). Once set up, all of the PCs on both sides of the link can access each other, across the wireless bridge. Local wireless devices such as a laptop can continue to use their local access point.
An additional mode, as shown above, called 'repeating', allows you to set up a third station. In the diagram below, the router at 'B' is set up in repeating mode, relaying traffic between LANs at A and C. Therefore, all three physical networks can communicate with each other over the wireless links.
Important Note : Wireless performance (speed and range) always depends on your specific environment and will vary considerably. Factors affecting performance include wireless traffic, other networks nearby, site construction, walls, ceilings and other electronic equipment nearby. The product may not be upgradable to future 802.11n draft standards or be compatible with products from other manufacturers. Speeds quoted are the maximum wireless capacity, including RX/TX capacity, protocol overheads and all clients/hosts connected.
"The VigorIPPBX 2820's feature set is ideal for a small office....it's incredibly simple to set up and did everything we asked of it...Call quality was excellent and we had no problem using it with our usual VoIP phones and softphones. The Vigor's capabilities as a router are as simple and effective as its IP PBX features....Configuration is remarkably simple, thanks to a clean, easy-to-use web interface...There's remarkably little on market to compare it to, as this is the first device we've seen from a major manufacturer to combine a router with an IP PBX...." IT Pro, February 2010. Full review.
"The VigorIPPBX 2820 has everything a small business needs to get started with IP telephony, the Vigor IPPBX 2820 is powerful and flexible but surprisingly easy to set up and use... It is easy to configure...The web interface is easy to navigate and fairly well laid out. Two wizards make light work of setting up first the WAN interfaces and then the basic PBX functions...It supports everything you'd expect, including hunt groups, per-extension voicemail and auto-attendant voice prompts and music-on-hold for incoming calls...." V3, January 2010. Full review.