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Upgrading Router Firmware via ACS-SI

Vigor ACS
Firmware Upgrade


VigorACS is a powerful centralised management platform for performing various tasks on your deployed DrayTek routers and firewall devices. It can perform tasks such as configuration backups, scheduled restores, and mass configuration changes. One of the key features of VigorACS is the ability to perform firmware upgrades on an individual router or firmware upgrade a range of routers including selected groups. This knowledgebase article explains how to perform firmware upgrades on DrayTek routers using VigorACS.

Vigor ACS SI offers a few different method through which a firmware upgrade can be conducted:

1. Using the Wizard

2. Individually using the System Tab

3. Using Provisioning menu


Before you begin a firmware upgrade the firmware file should be available in Vigor ACS. To upload a firmware file into Vigor ACS go to  [Provision] > [General] and select the upload tab.


Using the Wizard

The Firmware Upgrade wizard offers a convinent and quick way to push a single firmware upgrade out to a selection of units. The firmware upgrade can be triggered to occur immediately or to occur at a scheduled time.


To upgrade the firmware on a router using the Wizard, select the  [Device] tab.

Then [Wizards] > [Firmware] > [Firmware Upgrade] 

Select the routers "Model name" from the drop down list, add a descirption for the "Job name" and "Upgrade version"

File: Select the firmware file. 

Updgrade Time: Set NOW to start the firmware upgrade immediately or SCHEDULE to start the upgrade at a set time

Select the routers you like to firmware upgrade from the devices view.

Finally, click the "apply" to begin the upgrade progress.


The logs for the firmware upgrade wizard are stored via [Logs] > Device Action > FirmwareUpgradeWizard and the status field will give info on the result of the firmware upgrade

No Upgrade - The upgrade has not been started. This may because the start time has not been reached or if the unit has not reported into Vigor ACS yet.

Upgrade Finish - The upgrade has finished successfully

Upgrade Processing - The upgrade in is process

Upgrade Fail - The upgrade did not complete sucessfully. Check the unit's status via the Device menu.

Click on the Details button in the top bar of the log for further information.


Firmware Upgrade via System Tab

In VigorACS, select the device you like to upgrade, then click the [System] Tab.

Select [Firmware Upgrade]



The router to upgrade firmware is selected in the device view 1. If the firmware file you like to use for the firmware up upgrade is not listed, you can add it. Select Add tab 2. From the file list highlight the firmware file to upgrade, finally select upload tab 3.






Firmware Upgrade via Provisioning

The final method for upgrading firmware is via Provisioning

Select [Provisioning]

The general procedure for this is

1. Upload required firmware upgrade file, if its not already present

2. Setup a "Trigger" profile

3. Setup a "UpgradeSetting" profile

4. Apply the profile in (3) to routers


2. Setup Trigger

Enter profile name (1), Enter start date and end date (2), enter time to start firmware upgrade (3)


 3. Setup UpgradeSetting

Enter profile name (1), select router details from drop down menus (2), choose firmware file (3), Select the Trigger profile  (4)


For Vigor ACS SI to trigger a firmware upgrade on the device the following details must match on the unit to be upgraded:

ModelName - This should match the Model Name reported in Vigor ACS

ModemFirmwareVersion - This should match the Modem Firmware Version reported in Vigor ACS

ManufactoryOui - This should be either 00507F or 001DAA depending on the age of the unit. The same prefix will be included in the mac address.

SoftwareVersion - Firmware version on the CPE should be older than the Firmware version of the upgrade

These details can be checked on a device via ACS through [System] > [Firmware Status]

After the upgrade the Vigor ACS SI server checks to see that the SoftwareVersion matches the version reported by the device. If it matches then the firmware upgrade will be considered a success or if it doesn't match then the firmware upgrade will be attempted again. It is important to make sure that the firmware version listed in SoftwareVersion
will exactly match the firmware version of the new firmware. The exact text will be listed in the devices Web UI via [System Maintenance] > [System Status] or the Vigor ACS SI Device status in [System] > [Firmware Status] after the upgrade is completed.



4. Apply UpgradeSetting profile to routers

Select [Firmware Upgrade] > [IncludeList]. Select the UpgradeSetting profile (2), Select the devices to upgrade (3), finally to set the upgrade according to the Trigger, save the setting (4). 



How to Check is Upgrade is Successful

To check if the upgrade has been successful, select the [Logs] > [Device Action] > [File TransferLog] 

Under the [Status], while VigorACS is processing the upgrade, status will be "Processing". When its successful the status will change to "Success"




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