If you are outside of the UK/Ireland, please contact your local supplier, the local support resource in your country or the DrayTek International site.

If you are in the UK/Ireland and have a query or problem which you would like help with, please Send a query using the form below (for existing Vigor users in the UK only - not pre-sales)

Top questions right now: Does my router support ADSLMax/8Mb/s ? Yes, all Vigor2600 and Vigor2800 series routers will sync. on ADSL lines up to 8Mb/s. The actual top speed you will connect at will depend on your line conditions and your actual throughput depends on many factors. Why doesn't my Vigor2800 sync. with the ADSL line quickly? In the Internet Access Setup options (PPPoA) ensure that you select the right line type. For regular ADSL, select G.DMT. Why can't I get online to the Internet? Please check our troubleshooting guide here.

Notes & Hints for ideal reporting :

• All fields are mandatory (except where not applicable), including the full product serial number.
• A concise report is best at first, as the query may be recognised immediately and a quicker response can be issued, rather than a very long report with what might be unnecessary background information. If we then need further information, we will ask for it so please use your own judgement about what information will be useful in the first instance.
• If you have a query about a wireless router, do state which wireless clients you are using, for example 'Vigor540 PCMCIA card' etc.
• This service is available to existing Vigor owners within the UK/Ireland only; we cannot reply otherwise. If you do not already own a Vigor product or your query is not regarding that product, please use the regular pre-sales channels instead as we cannot respond from here.
• If your query relates to VPN or other more complex issues, do outline the setup/scenario.
• Always refer to devices specifically. e.g. "The Vigor2800" rather than "the unit" or "the router" as this can be ambiguous or confusing in a scenario where there are several routers or devices.
• You can include text logs in the above box if you think they will be useful.
• After you submit your query, it will be allocated to an engineer. You will then receive an email confirmation of the query and a unique tracking number which we will refer to in our reply. Please state that reference number in the subject field of all subsequent emails regarding the same issue.
• Please note that we can only offer guidance on DrayTek products only.
• We will reply to queries as soon as possible, by email. Please submit queries in English language; we will also reply in English only.

Privacy Policy : Your details will be kept confidentially and not used for any direct marketing purposes. Your email address will not be added by us to any mailing lists and will not be supplied to any third parties, except in respect of handling your specific query, or where you request it. This service is offered as a courtsey and without charge, but is available to users within the UK only and always subject to service availability. Provision of this service does not form part of any contracted service or obligation on our part. Obtaining service knowingly using false information in unlawful.