Telephone Support

Online help and information is available for UK/NI/CI users from the following:

Internet Connectivity Telephone Helpline

If you are unable to get your router online to the Internet, UK users can call the DrayTek Internet Connectivity Helpline. This service is specifically available to help with getting your router online to the Internet. Operators on this line will not deal with or answer queries on any other issues.

If your router is already online to the Internet, please do not call this number as operators will not assist with other queries and your call will be terminated immediately, in order that users who cannot get online can be assisted as quickly as possible.

Internet Connectivity Helpline
Tel : 0845 527 7864 (UK/Ireland Only)

Premium Telephone Support

The manufacturer's online resources/FAQs (see above) and other services which are available are recommended in the first instance as they are regularly updated and may answer your queries quickly. You may also contact your dealer/supplier. Alternatively, for advanced feature support (e.g. VPN setup/planning which most dealers do not provide free support for) or when your regular support services are closed, premium telephone technical support is available for DrayTek products.

Tel : 0903 515 9780

Calls are charged at 77p/minute (rate correct at 11th August 2011)
Call charges from mobile phones or some other networks may vary
Service normally operates from 9:00am to 5:30pm Monday to Friday
Your call will not be answered until a live support engineer is available
Service may also be available sometimes outside of these hours.
Calls may be recorded for training, quality and security purposes.
This telephone service is not operated by DrayTek Corp.

Notes about the Telephone support service - Please read before calling

You must have specific permission from the person who pays the phone bill before calling this service. An experienced technician will handle your call, but not every problem can be solved or every question answered and the technicians may not be familiar with any third-party equipment or software which you might be using; they will tell you promptly if we believe we will be unable to advise on your specific query or problem. Technicians will only discuss technical issues (not logistics, marketing, sales, advertising or any other matters).

Any information you receive from us is provided in good faith, but we cannot be fully aware of all specific factors so all information is accepted at your own risk and you should seek specific advice or clarification from your own qualified person before acting on any information received from this service. Changing settings on your computer hardware can have many effects or side-effects. We can accept no responsibility for any consequential loss (financial or otherwise) caused by the loss or temporary unavailability of any of the product's operations resulting from changes you make. Should you make changes which make the product completely inoperable, or the unit is faulty and needs to be sent back for repair, you should ensure that you have a suitable member of staff available to reset and set-up the unit from scratch.

The premium support service is operated by :
Bonus Ltd, Capital Business Park, Herts, WD6 1GW
Tel : 020 8381 5500 (For queries about the premium service only)