VigorCare
Enhanced Warranty Support

Your networking equipment forms a vital part of your business infrastructure, and so you appreciate the comfort of knowing that in the event of a problem, it can be resolved quickly. VigorCare is designed to add that additional peace of mind to your mission-critical DrayTek networking components. VigorCare, which can be purchased within 30 days of purchase of your new product provides the following benefits in addition to the manufacturer's standard (included) warranty and support:

• Upgrade of warranty to 3-years
• Advanced-Replacement of faulty unit - Next working day
• Pre-configuring of replacement unit
• Cover for the whole 3-years for one payment

Advanced Replacement

If you suspect that your covered DrayTek product has developed a fault, our experienced engineers will help you to diagnose the problem and determine whether the unit needs to be service of replaced. If it does, a replacement unit will be sent out the same day for delivery on the next working/business day (to most of the UK*). If you wish to take the unit yourself to the service centre (currently North of London), replacement or diagnosis/repair can be carried our in person.

Pre-Configuration

We appreciate that not every company has the staff or time to set up a replacement unit. If we do need to send you a replacement unit, we can pre-configure it exactly as your old unit so it should be a simple plug/unplug operation to install it when it arrives. In order to take advantage of this service, you need to keep an up to date configuration backup which you can either keep yourself (as long as you think you will have some method to send it to us when needed) or you can send us your latest configuration backup and we will store it, in case its needed.

3-Year Warranty

With VigorCare, you also have the benefit of an extention to a full 3-years of warranty so that if a fault does develop, you will have no bills for parts, labour or replacement in the event that a warranty fault develops. We're proud of the reliability that DrayTek products achieve but however unlikely a problem might be, if your business depends on your DrayTek product, VigorCare should give you the peace of mind and convenience that you need.

VigorCare membership is subject to the VigorCare Terms & Conditions and must be taken out within 30 days of purchase of your new router.

If you have purchased a VigorCare Service Pack, you must register immediately to activate it. Click here, to activate/register.