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VigorBX 2000 - How to use a VTech IP Phone with the IPPBX

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The DrayTek VigorBX 2000 is a SIP compliant IP PBX system with up to 50 Extensions and any SIP Compliant IP phone or soft-phone can be registered with the PBX system once an extension profile has been configured on the PBX system.

The VTech handsets have been tested with the VigorBX 2000 and have been found to work well once configured. The information in each tab covers the configuration changes required for a VTech handset to work well with the PBX system.

To configure a VTech handset, access the web interface of the phone. To find the IP address of the handset, press the Menu button and select Status then Network.

It is recommended to update to the most current VTech firmware available on the VTech UK SIP Phones Download Page

Registration

Create an Extension profile on the VigorBX 2000 by going to the [IP PBX] > [Extensions] menu, then click on the first available Index number to configure the Extension Profile:

When configuring the VTech handset, go to the [System] settings, select [SIP Account Management] > [Account 1] and configure these options:

Enable Account	Ticked
Account Label	The internal name of the account on the handset
Display Name	The name displayed on the handset's display, this can be different from the Display Name setting on the PBX's Extension Profile
User Identifier	This is the Extension Number configured on the PBX System's Extension Profile
Authentication Name	This is the Extension Number configured on the PBX System's Extension Profile
Authentication Password	This is the Password configured in the PBX system's Extension Profile
DTMF Method	RTP Event
SIP Server - Server Address	Set this to the IP address of the PBX system
SIP Server - Port	The SIP port configured on the PBX system
Registration - Server Address	Set this to the IP address of the PBX system
Registration - Port	The SIP port configured on the PBX system
Registration - Expiration (secs)	3600

Click Save to save and apply the changes.

Once the phone has applied the setting changes, it should be able to register with the PBX system which will allow the IP Phone to make and receive calls.

Line Keys

The VTech IP Phones such as the VTech VSP725A have configurable Feature Keys that can perform different functions. The top Feature Keys are primarily designed to be used as Line keys to view incoming calls.

To set the Line keys to operate in this way for a single account, go to the [System] menu and under Programmable Keys, select [Feature Keys 1] to change settings for the first set of Feature Keys.

Set the Type to Line and select Account 1, then click Save to apply that change.

BLF Feature Keys

The VTech IP Phones such as the VTech VSP725A have configurable Feature Keys that can perform different functions including BLF (Busy Lamp Field), which can view the state of another extension and indicate when that extension is on a call, is receiving a call or is otherwise unavailable.

To set up the Feature Keys to perform BLF functions, go to the [System] menu and under Programmable Keys, select [Feature Keys 1] to change settings for the first set of Feature Keys.

Please Note that the top Feature Keys (depending on the max supported lines on that handset) are primarily designed to be used as Line keys to view incoming calls and are not used for BLF.

Set the Type to BLF, specify the Extension or Hunt Group number in the Value setting and select Account 1, then click Save to apply that change.

Call Pickup

The Call Pickup facility of the VigorBX 2000 system operates using a dial code of "*1" by default, this can then be used in two ways:

Group Call Pickup: Dial the Call Pickup number and the handset can then pick up a call within the same Hunt Group
Directed Call Pickup: Dial the Call Pickup number followed by the Extension or Hunt Group number to pick up that call

These can be dialled manually from a handset to pick up a call without any configuration needed on the handset.

Once a Feature Key on the handset is configured for BLF, the handset can be configured to perform Call Pickup automatically when pressing that BLF key (for instance to pick up a call to that extension number) by going to [System] settings, select [SIP Account Management] > [Account 1] and scroll down to the Busy Lamp Field settings:

Specify the Remote Pickup Code as the Call Pickup number configured on the PBX system and save those changes to allow Call Pickup to work with BLF Feature Keys.

Call Waiting

On handsets that support multiple Lines, the Call Waiting facility allows a phone to take other calls while there is a call in progress. This means that the handset will ring / beep to announce other incoming calls and the PBX system will not be able to perform the Busy action, such as going to Voice Mail, because the handset has not given a Busy response.

When Call Waiting is disabled, the handset will give a Busy response and the PBX can then perform the action specified in the Busy setting of the Extension Profile.

This is configured from the [System] > [Preferences] menu in the handset's web interface:

DTMF

Dual-Tone Multi-Frequency (DTMF) signaling allows an IP phone to relay Touch-Tone key presses through different IP and PSTN call systems, for instance calling a Bank's Telephone banking service may require touch tone / DTMF to operate.

On the VigorBX 2000, the default DTMF setting to use is RFC2833 or Out-of-Band.

The setting is configured under the [System] settings, select [SIP Account Management] > [Account 1] and configure the DTMF Method as RTP Event:

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: First Published: 18/01/2016; Last Updated: 11/08/2016

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