Online help and information is available for UK/NI/CI users from the following:
Please note, support response times and hours will be reduced over the holiday season as we are closed on 26th & 27th December and 2nd January. We wish you happy holidays and a happy New Year.
Internet Connectivity Telephone Helpline
If you are unable to get your router online to the Internet, UK & Irish users can call the Internet Connectivity Helpline. This service is available to help with getting your router online to the Internet or other problems operating your product but not with advance feature configuration. If your router doesn't have a connectivity problem and you just need help with feature setup please do not call this number as operators will not assist with other queries and your call will be terminated in order that users who cannot get online can be assisted as quickly as possible. Please use online support for general feature setup or help.
Internet Connectivity Helpline
Tel : 0845 527 7864 (UK/Ireland Only)
Please have your product serial number ready.
Lines are open 9:00am-5:30pm Monday-Friday
Call cost depends on your telco; we recommend using a landline.
Call rate : 5p/min service charge + your telco's 'Access Charge'.
Premium Telephone Support
DrayTek's online resources/FAQs (see above) and Email Support which are available are recommended in the first instance. You may also contact your dealer/supplier. Alternatively, for advanced feature support (e.g. VPN setup, network planning etc.) which dealers may not provide free support for, or when your regular support services are closed, premium telephone technical support is available for DrayTek products. This service is paid for by the cost of your call (pricing below):
Tel : 0906 759 0020
- Service charge 78p/minute + your phone company's access charge*
- Phone company's access charges vary
- Service normally operates from 9:00am to 5:30pm Monday to Friday
- Your call will not be answered until a live support engineer is available
- Calls may be recorded for training, quality and security purposes.
- This telephone service is not operated by DrayTek Corp.
Notes about the Telephone support services - Please read before calling
Check cost of calling with your telco (the company providing your phone service before calling). Using a landline is normally cheapest. You must have specific permission from the person who pays the phone bill before calling this service. An experienced technician will handle your call, but not every problem can be solved or every question answered and the technicians may not be familiar with any third-party equipment or software which you might be using; they will tell you promptly if we believe we will be unable to advise on your specific query or problem. Technicians will only discuss technical issues (not logistics, marketing, sales, advertising or any other matters).
Any information you receive from us is provided in good faith, but we cannot be fully aware of all specific factors so all information is accepted at your own risk and you should seek specific advice or clarification from your own qualified person before acting on any information received from this service. Changing settings on your computer hardware can have many effects or side-effects. We can accept no responsibility for any consequential loss (financial or otherwise) caused by the loss or temporary unavailability of any of the product's operations resulting from changes you make. Should you make changes which make the product completely inoperable, or the unit is faulty and needs to be sent back for repair, you should ensure that you have a suitable member of staff available to reset and set-up the unit from scratch.
These telephone support services are operated by :
Bonus Ltd, Capital Business Park, Herts, WD6 1GW
Tel : 020 8381 5500 (For queries about the premium service only)