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DrayTek
VigorCare
  • Enhanced Warranty Service
  • Upgrade of warranty to 3-years
  • Advanced-Replacement of faulty unit
  • Next working day* replacement unit
  • Cover for the whole 3 years for one payment
  • Available on all DrayTek routers
  • Available within 30 days of router purchase

Overview

Advanced Replacement

If you suspect that your covered DrayTek product has developed a fault, our experienced support technicians will help you to diagnose the problem and determine whether the unit needs to be service or replaced. If it does, a replacement unit will be sent out the same day for delivery on the next working/business day (to most of the UK). If you wish to take the unit yourself to the service centre (currently North of London), replacement or diagnosis/repair can be carried out in person.

3-Year Warranty

With VigorCare, you also have the benefit of an extention to a full 3-years of warranty so that if a fault does develop, you will have no bills for parts, labour or replacement in the event that a warranty fault develops. We're proud of the reliability that DrayTek products achieve but however unlikely a problem might be, if your business depends on your DrayTek product, VigorCare should give you the peace of mind and convenience that you need.

VigorCare subscription can be purchased through your DrayTek dealer. To select the appropriate subscription pack, click on the 'specification' tab above to find the right category for your product.

VigorCare membership is subject to the VigorCare Terms & Conditions (see terms tab, above) and must be taken out within 30 days of purchase of your new router.

VigorCare Service Packs

VigorCare subscription is available for several categories of product. Determine the correct pack for your product below. You can purchase your subscription from your dealer which must be activated via the link below within 30 days of your router and service pack being purchased.

VigorCare Plans
DRAY-VCARE1A Category 1 Vigor 2760, AP810, AP902, AP910C, 120, 130 Series SRP £25
DRAY-VCARE2B Category 2 Vigor 2832, 2860, 2925 Series SRP £39
DRAY-VCARE3C Category 3 Vigor 2960, 3220, 2952, VigorBX BX2000ac SRP £45
DRAY-VCARE4D Category 4 Vigor 3900 SRP £59

If you have purchased a VigorCare Service Pack, you must register immediately to activate it. Click here to activate/register.

*Next day delivery is available to most of the mainland UK, excluding the Scottish Highlands and some other more remote areas. VigorCare is also available toremote areas and users in the Channel Islands, Northern Ireland, Republic of Ireland (Eire) and the Isle of Man, however a delivery surcharge or longer transit time may apply for advanced replacements.