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Vigor BX2000
  • Voice-over-IP PBX
  • VDSL2/ADSL2+ Firewall/Router
  • 6-Port Gigabit Ethernet LAN Switch
  • Multiple Private LAN Subnets & VLANs
  • QoS (Layer 2&3, 802.1p & TOS/DCSP)
  • PBX Features Include:
    • Up to 50 VoIP Extensions (local or remote)
    • 2 x FXO Port (Analogue Line Interface)
    • FXS Analogue Phone Interface (with POTS failover)
    • Voicemail (with remote & email access)
    • Call Queuing
    • Multi-Level IVR (Voice Auto-Attendant)
  • VPN for LAN-to-LAN or teleworkers
  • 802.11ac WiFi ('VigorBX 2000ac' only)
  • Optional VigorCare Available
  • Free Windows Softphone included
  • Rack-mountable (Optional 'RM1' required)
  • Ideal IP Phones Recommended : See here


VigorBX 2000 IP PBX & VDSL/ADSL Router Firewall


The VigorBX 2000 is an IP PBX integrated with the firewall/router features of DrayTek's Vigor 2860 ADSL/VDSL router.

As an IP PBX, instead of conventional phone lines, Internet SIP trunks provide your connectivity to the phone network. With IP phones, you have a complete office phone system, allowing for local and remote extensions (extensions can be anywhere on your LAN or elsewhere in the world).

Calls can be transferred and distributed exactly as you wish, routed to a receptionist, groups or an automated attendant (IVR - "Press 1 for Sales" etc.) or to specific groups. The VigorBX 2000 supports up to 50 extensions, all with voicemail.

Background info: To learn more about what a PBX is and what it does, you can click here. For our glossary of PBX terms, click here



BX2000 Panel

The VigorBX 2000 offers a complete replacement to the traditional office phone system and analogue lines. An IP-PBX uses your existing network and the Internet to provide company-wide telephony, using VoIP technology instead of regular phone lines or a traditional PBX. This can save hugely on line rental, provides vast flexibility, reduces call costs, maintenance and increases efficiency. IP Phones can be placed anywhere in your office, or remotely around the world to provide one seamless phone network for your business. Wherever you have an Internet connection, you can have an extension on your PBX. All pure IP calls are free of charge; for calls to the conventional phone network (PSTN) you route via an ITSP 'Trunk' for low cost calls (for example DrayTEL).

9 Phones

In a pure IP environment, the VigorBX 2000 is installed onto your LAN together with IP telephones. All devices are connected over your LAN using your existing Ethernet network connections. The VigorBX 2000 can support up to 50 extensions - local or remote. As it uses your regular network, you don't need special extension wiring - just your existing Ethernet switch with adequate ports (assuming you are using IP phones). A traditional PBX with 50 extensions would take up a whole cabinet and need a lot of wiring!

Once installed, all extensions can call each other of course and calls can be transferred, diverted and all other normal features of a PBX. Extensions do not have to be local (in the same office as the iPBX) - they can be anywhere in the world, and still be seamless so that calls can be made between to transferred to extensions whether they are local or remote. Similarly, incoming calls can be routed to any extensions, whether they are local or distributed in many remote locations - anywhere with an Internet connection. As well as physical desk phones and cordless phones, you can also use softphones running on your laptop or IP phone apps on your smartphone.

FXS (Analogue Phone) and FXO (Analogue Line) Ports

If you require analogue extensions (regular non-IP telephones or equipment) then the Vigor BX2000 provides one port into which you can plug a phone, fax or PDQ machine. That analogue phone is then another extension on the PBX, able to receive, transfer, make calls and use voicemail through the PBX system. If your power/Internet fails, your analogue phone is connected directly through to one of your analogue lines (on the FXO ports - see below)

The VigorBX 2000 also has two analogue phone line inputs (see schematic above) to connect to standard analogue land lines. Those lines can then be used to make and receive calls using the VoIP phones connected to the PBX. Rules can be created so that the analogue lines are used to make calls to specific destination or only ever used as a fallback in case of Internet/ITSP failure. Incoming calls to the analogue lines can be routed to extensions like your SIP/ITSP calls.


Voicemail can be enabled on any extension or hunt group to take messages when phones are not answered or are busy. The messages are stored within the VigorBX 2000. Messages for a hunt group can be emailed to all members of the group or picked up by any member of that group. Messages for a single extension can be emailed to the extension owner, or they can pick it up from their phone when they return.

IVR (Voice Attendant)

Other features include an IVR (Automated Voice Response) attendant so that your incoming calls can be answered by a recorded voice and the caller can choose their department or person by entering the menu items you have set up (e.g. press '2' for sales). You can also use it to provide automated information such as opening hours or travel directions.

Integration with popular ITSPs

For calls to and from the regular PSTN - the public telephone network, you need an ITSP (Internet Telephone Service Provider) who can provide you with a SIP Trunk, such as DrayTEL. Then, when your users need to make an external call, the iPBX routes automatically via the ITSP gateway on the Internet. Call charges with ITSPs are very well price. The ITSP will also provide you with incoming phone numbers to receive calls. Those calls are routed into your VigorBX 2000 which then passes to the appropriate telephones (extensions). A DrayTEL 'pay as you go' account will provide up to 2 simultaneous calls, suitable only for a single device or very small office. If you need more than two trunks, choose a monthly package like these. DrayTEL is our preferred ITSP partner, but there are many others available.


The VigorBX 2000 also supports broadband failover to 3G/4G/LTE (using a compatible USB modem, listed here), or a second broadband connection in the event of your primary broadband connection failing. This keeps your phone communications online. Also by the use of a secondary Internet access method, you can set up Load Balancing whereby specific traffic types are routed down one particular connection. This is the optimum configuration for the very best quality, where your Voice traffic can be sent down one connection and your regular web traffic send down the other.

The VigorBX 2000 has Quality of Service to prioritise voice traffic above data traffic, with the PBX system automatically prioritising VoIP calls above internet traffic. The Quality of Service configuration is fully configurable so that other high priority traffic can be prioritised above lower priority data such as file downloads.

IPBX Schematic


Extensions & Groups

Vigorphone 350

The VigorBX 2000 is recommended for up to 50 active/live extensions. Each extension will be used for an IP desk phone, an analogue extension (either built into the IPPBX or another SIP compliant analogue telephone adaptor) or other SIP-compatible VoIP devices. The extensions can be on the same LAN as the IPPBX in your office or remote, in another office or someone's home. All extensions can call each other and transfer calls between each other. IP phones connect using standard network Ethernet/CAT5 and if you use a PoE switch, IP phones don't need any local power.

Extensions can also be part of a group, so that calling the 'group' number will call all extensions who are members of the group. This is ideal for departmental usage, for example you can put a call through to the 'sales department' group and all of their phones will ring, so anyone in that department can answer the call.

Individual extensions can have their own voicemail (answerphone) preferences, for example sending a caller to voicemail when you're on another call or don't answer. Callers' messages can be listened to when you return to the office, or emailed to you wherever you might be. Phones with a MWI light (Message Waiting Indicator) flash so you can tell when there is a message waiting. You can also set your extension to divert to another extension or group if not answered within a certain time.

Auto-Attendant (IVR)

DrayTek IPPBX IVR (Auto-Attendant) Menu

The Auto-Attendant can answer your incoming calls and direct your caller to the correct department without any operator/receptionist intervention. You can record your own messages and set up the destinations of each selection, whether it's a group, individual extension or even a remote user. The caller can also dial extensions directly if they know the person's extension number. If the caller's selected department or person is busy, they can be put through to voicemail or placed in a queue, awaiting the next available person in that group.

The auto-attendant can also be used to give out frequently requested information such as your address, opening hours or travel directions, saving your staff much time from this repetitive task.

For out of hours periods, a different message can be automatically played, perhaps telling the caller of your opening hours and alternative numbers to call or other resources available in the meantime (for example web addresses).

Listen to an example


Compatible IP Telephones

IP Telephone - Click for info

For each extension on your PBX, you can use an IP phone, either desktop or cordless. You can also use softphones (software on a PC) or apps on mobile devices. The VigorBX2000 uses the industry standard 'SIP' protocol.

For desk and cordless phones, we recommend a range of phones which have been fully tested with our PBX.

Different models include BLF soft-keys so that you can have at-a-glance extension status lights, headset options and soft-keys for commonly used functions. Click here to view the range - these models are available from all DrayTek dealers.


Wireless LAN ('VigorBX 2000ac' model only)

The VigorBX 2000ac features 802.11ac wireless LAN so that your laptops, tablets and other wireless equipped devices can have access to your LAN and the Internet, or register as an extension with the PBX using a softphone (e.g. the DrayTek softphone for Windows). The VigorBX 2000ac wireless LAN features:

  • 802.11ac Compliant (also 802.11n, a, b and g)
  • 5GHz: 1300Mb/s Total Wireless Capacity, 3 Spatial Streams (3x3)
  • 2.4GHz: 300Mb/s Total Wireless Capacity, 2 Spatial Streams (2x2)
  • Simultaneous Dual-Band Operation with 2.4Ghz (802.11n/b/g) and 5GHz (802.11a/n/ac)
  • Supports extended channels (36-64 & 100-140)
  • Physical On/Off switch to quickly disable Wireless radios
  • Optional Higher Gain or directional aerials available - Click Here.
  • Active Client list in Web Interface
  • Wireless LAN Isolation (from each other and/or wired LAN) integrated with wired VLAN groups
  • WPA2 Encryption

VigorBX 2000 Detailed Specification

  • Physical Interfaces:
    • LAN Ports (Switch)
      • 6 X Gigabit Ethernet (1000Mb/s) Ports
    • WAN Ports:
      • WAN1 : ADSL2+/VDSL2 RJ11, supports G.INP & Vectoring (UK Models)
      • WAN2 : Gigabit Ethernet (1000Mb/s) Ethernet for load balance and WAN failover
      • WAN3 : USB 2.0 Port for 3G / 4G / LTE Cellular Modem
      • WAN4 : USB 2.0 Port for 3G / 4G / LTE Cellular Modem
    • 2 x USB 2.0 Port for 3G / 4G / LTE or Printer, USB Storage or USB Thermometer
    • VoIP Ports:
      • 1 X FXS Analogue Telephone Port
      • 2 X FXO Analogue Line Port
  • IP PBX Features:
    • IPPBX Setup Wizard
    • 50 Extension profiles (user/phone accounts)
      • Extension privilege assignment
      • PPTP VPN Dial-In per extension (supported by DrayTek Softphone)
    • 50 simultaneous registered extensions - local or remote
    • Up to 20 simultaneous calls
    • Trunks:
      • 12 SIP Trunks with 50 SIP alias numbers
        • Selective CLI for outgoing calls
        • Time budget per trunk, per day
        • Direct Inward Dialling (DID)
      • 2 x FXO Ports (analogue line interface) fully integrated with PBX
      • PIN code control
      • 8 Custom Trunks
    • Dial Plan (Phone Book):
      • 60 Digit Map entries (Configurable dialling rules, with wildcards)
      • 100 Speed Dial entries
      • 20 Call Barring entries (blacklist/whitelist with wildcard, block anonymous)
    • SIP Proxy:
      • Music on Hold (up to 5 minutes)
      • Waiting Music
      • IP Whitelist for remote registration with brute force protection
    • Customisable PBX Service Numbers:
      • Day / Night mode
      • Call Pickup
      • Call Parking Server
      • DnD enable/disable
      • Call Forward enable/disable
    • 20 Hunt Groups:
      • 20 Extensions per Hunt Group
      • Hunt Rules (Simultaneously, Sequentially, Random)
      • Overflow Rules
        • Forward to Voicemail for Extension / Group
        • Forward to Extension / Group
        • Forward to Auto Attendant
        • Call Queuing
    • Voice Mail:
      • Individual Voice Mail inboxes
      • Shared Voice Mail via Hunt Group
      • Individual Voice Mail greetings (Extension & Hunt Group)
      • Save Voice Mail to USB disk
      • Send Voice Mail by Email
    • Office Hours:
      • Answering Modes for Office Hours, Out-of-Office Hours and Holidays
      • 16 Holiday profiles with individual prompts
    • Auto Attendant:
      • 20 Auto Attendant Menus
      • Multi-Level via linked menus
      • Custom prompts
    • Customer Survey with custom prompts
    • Call forwarding - to extensions or PSTN / SIP trunks
    • Call pickup (Extension or Group)
    • PBX Status:
      • Session Monitor
      • BLF (Busy-lamp Field) to indicate ringing or busy on VoIP handsets that support BLF
      • MWI (Message Waiting Indication)
      • Call Detail Records (via syslog, or 1000 stored locally, export to .csv)
    • User-defined prompts
    • SIP Trunk and Extension configuration backup
  • FXS Port Features:
    • Call Hold/Retrieve
    • Call Waiting with Caller ID
    • Call Transfer
    • Call Forwarding (Always, Busy, No Answer)
    • Hotline
    • PSTN Pass-through (FXO1) when power failure
    • PSTN Pass-through when Internet connection dropped/Registry failure
  • VoIP Protocols:
    • SIP, RTP/ RTCP
    • G.168 line echo-cancellation
    • Automatic gain control
    • Jitter buffer (180ms)
    • Voice codecs : G.711, G.723.1, G.726, G.729 A/B
    • VAD/CNG
    • DTMF tone : Inband / Outband (RFC-2833) / SIP Info
    • FAX/Modem support : Tone detection / G.711 pass-through / T.38 for FAX (Redundancy & FEC Error Correction Modes)
  • LAN Features:
    • 6 X LAN Subnets, IP Routed Subnet & DMZ Subnet
    • Port-Based or 802.1q VLAN Tag-Based VLAN - Click for explanation
    • LAN Port Mirror
    • Wired 802.1x
    • IPv6 Multi-Subnet LAN1-6 & DMZ Subnet
    • Routing or NAT mode for LAN 2-6 & DMZ Subnet
  • NAT and Routing Features:
    • Supports 50,000 sessions
    • Load Balancing (Session or IP based)
    • 50 Policy Route Rules
    • WAN Failover
    • WAN Budget
    • Multi-NAT (32 per WAN1&WAN2)
    • DMZ Host
    • 40 Port-Redirection entries
    • 40 Open Port entries (10 ranges per entry)
    • IGMP Proxy V2/V3
    • IGMP Snoop
    • Static Routing
    • RIPv2
    • UPnP Support up to 30 sessions
  • Firewall Features:
    • Object-based Firewall
    • MAC Address Filtering
    • SPI (Stateful Packet Inspection) (Flow Tracking)
    • DoS/DDoS prevention
    • IP Address Anti-Spoofing
    • E-Mail alert and logging via syslog
    • Time Schedule Control
    • Firewall v3
    • Web Portal
    • Supports SmartMonitor (up to 50 IPs)
    • User Management
      • Up to 200 Profiles
      • Supports external authentication via LDAP or RADIUS
      • Per User Bandwidth and Time Quota
      • Schedule Control to delete or disable account automatically
  • Content Security Management:
    • IM/P2P Application V3 (APP Enforcement)
    • Web Content & URL Keyword Filtering via DNS proxy
    • URL Content Filter :
      URL Keyword Blocking (White List and Black List)
      Java Applet, Cookies, Active X, Compressed, Executable, Multimedia File Blocking
    • Supports Cyren WEB Content Filter
  • Bandwidth Management Features:
    • Quality of Service:
      • Guaranteed bandwidth for VoIP
      • Class-based bandwidth guarantee by user-defined traffic categories
      • Layer-3 (TOS/DSCP) QoS Mapping
      • 4-level priority for each direction (Inbound/Outbound)
    • Bandwidth borrowing
    • Bandwidth/Session Limit
    • Smart Bandwidth Limitation (Triggered by Traffic / Session)
    • Automatic VoIP QoS (Reserved bandwidth 88Kbps per call)
  • Network Features
    • Multi Subnet DHCP Servers with DHCP Relay and custom DHCP Options
    • Dynamic DNS
    • NTP client
    • RADIUS Client
    • LDAP Client
    • TACACS+ Client
    • DNS Caching
    • DNS transparent proxy
    • LAN DNS
  • VPN Features:
    • Up to 32 VPN Tunnels
    • Protocol : PPTP, IPSec, L2TP, L2TP over IPSec
    • Encryption : MPPE and hardware-based AES/DES/3DES
    • Authentication :MD5, SHA-1
    • IKE Authentication : pre-shared key and digital signature (X.509)
    • LAN-to-LAN, Teleworker-to-LAN
    • DHCP over IPSec
    • IPSec NAT-Traversal (NAT-T)
    • Dead Peer Detection (DPD)
    • VPN Pass-Through
    • VPN Wizard
    • mOTP
    • SSL VPN: 16 Tunnels
    • VPN Trunk (Load Balance/Backup)
  • Wireless AP (VigorBX 2000ac only)
    • 802.11ac Compliant (also 802.11n, a, b and g)
    • 5GHz: 1300Mb/s Total Wireless Capacity, 3 Spatial Streams (3x3)
    • 2.4GHz: 300Mb/s Total Wireless Capacity, 2 Spatial Streams (2x2)
    • 4 X 2.4GHz SSIDs
    • 4 X 5GHz SSIDs
    • DFS/TPC Support, allowing use of all of bands 1 and 2
    • Supports extended channels (36-64 & 100-140)
    • Selectable 20/40/80 Mhz Channel Bandwidth
    • Dynamic adjustment of channel bandwidth
    • A-MSDU Selectable
    • Mixed-Mode / Green field Selectable
    • Simultaneous Operation with 2.4Ghz (802.11n/b/g)
    • Optional Higher Gain or directional aerials available - Click Here.
    • Active Client list in Web Interface
    • Wireless LAN Isolation (from each other and/or wired LAN)
    • WPA/WPA2 Encryption
    • WEP Encryption
    • Switchable Hidden SSID (per SSID)
    • Restricted access list for clients (by MAC address)
    • Time Scheduling (WLAN radios can be disabled at certain times of day)
    • Access Point Discovery
    • WDS (Wireless Distribution system) for Bridging and Repeating
    • 802.1x Radius Authentication
    • Wireless Rate-Control
    • Automatic Power Management
    • 802.11e WMM (Wi-Fi Multimedia)

* Support for DFS/TPC allows the VigorBX 2000ac to use a larger range of wireless LAN channels (frequencies). As well as the standard Band A-Lower (UNII-1) channels (Nos. 36, 40,44,48), the Vigor 2860ac can use Band A-Upper (UNII-2) Nos. 52,56,60,64) and Band B (UNII-2) (Nos. 100-140).


  • Management Features:
    • TR-069 & TR-104 management
    • Two Level Management (Admin or User mode)
    • Syslog via IP or USB
    • Mail Alert
    • Firmware Upgrade via TFTP, FTP, HTTP, TR-069
    • Web Based User Interface via HTTP or HTTPS
    • Quick Start Wizard
    • PBX Dashboard
    • CLI (Command Line Interface) via Telnet or SSH
    • Administration access control via Remote IP or LAN Interface
    • Configuration Backup / Restoration
    • Configuration Import from Vigor IPPBX 2820
    • SNMP V2, V2c, V3
    • SMS Alerts via web SMS service
    • DrayTek External Device detection
  • Operating Requirements:
    • Rack Mountable (Optional RM1 mounting bracket required)
    • Wall Mountable
    • Temperature Operating : 0°C ~ 45°C
    • Storage : -25°C ~ 70°C
    • Humidity 10% ~ 90% (non-condensing)
    • Weight : 1.2Kg
    • Power Consumption: 24 Watt Max.
    • Dimensions: L240.96 * W165.07 * H43.96 ( mm )
    • Operating Power: DC 15V (via external PSU, supplied). Max 21W.
    • Warranty : Two (2) Years RTB
    • Power Requirements : 220-240VAC

Important Note: The specification and compatibility listed here applies only to the UK model (for use in the UK & Ireland). For use in other regions, you should ensure that you are buying the right model intended for that country and matching local network compatibility. When purchasing your unit, ensure it matches your region (the outer box is clearly labelled).

VigorSwitch P1090

Vigorswitch P1090

The DrayTek VigorSwitch P1090 8 port Gigabit PoE (Power over Ethernet) switch allows PoE capable* VoIP phones to be powered by, and send data, over a single ethernet cable. Cutting down on wiring clutter around the desk and simplifying installation.

This switch operates without a fan, ideal for small office environments.

VigorSwitch P2261

VigorSwitch P2261

The DrayTek VigorSwitch P2261 24 port Gigabit PoE (Power over Ethernet) switch allows PoE capable* VoIP phones to be powered by, and send data, over a single ethernet cable. Cutting down on wiring clutter around the desk and simplifying installation.

This switch is ideal for larger installations, where the VigorBX 2000 and VigorSwitch P2261 could be installed in a rack.

*Requires 802.3af compliant PoE capable handset / phone

Rack Mounting Kit

Vigor 2820 in RM1 Rack mounting bracket

The RM1 Rackmount Bracket enables you to fit the VigorBX 2000 securely into a standard 19" rack or cabinet. The bracket takes up one rack slot (1U). The front mounted sockets remain fully accessible.