Overview

Selecting the Internet Connection Type

In this example, PPPoE is being used for Internet connectivity. If your ISP provided a username e.g. "This email address is being protected from spambots. You need JavaScript enabled to view it." and a password, this will most likely be using a PPPoE connection to access the Internet. In which case, continue to follow this setup guide to get connected. If the ISP is using PPPoE, select PPPoE as the Access Mode, then click the Details Page button to continue.

If your ISP simply provides an IP address via DHCP, or does not state what authentication is needed to connect to the Internet, select Static or Dynamic IP for the WAN interface, then click the Details Page button. On that page, select Enable, then select Obtain an IP address automatically and click OK to save and apply the changes. The router will prompt to restart and it should be connected to the Internet after doing so.
If your ISP is Sky, follow this guide for the additional setup required. The Vigor router will need some additional DHCP configuration to connect.
If the connection doesn't establish with a DHCP connection, try restarting the ISP supplied ONT, which may free up the Internet IP address for the Vigor router to use.

Continuing to set up the PPPoE connection on the Vigor router:

1. Select Enable to enable this connection type
   
2. Under the ISP Access Setup section:
   
   1. Leave the Service Name field blank
   2. Enter the Username supplied by the ISP
      
   3. Enter the Password supplied by the ISP
      
3. If your Internet connection has a static IP, set the Fixed IP setting to Yes and enter the IP address in the Fixed IP Address
   
4. Click OK to save and apply the changes.
   

Note for BT Ultrafast Full Fibre broadband users
If your ISP is BT and you do not have a username / password for the Internet connection, try using a username of "This email address is being protected from spambots. You need JavaScript enabled to view it." and a password of "password".

The router will need to restart to finalise the configuration, click OK again when prompted, to restart the Vigor router.

Troubleshooting

Internet Connectivity

If when testing the Internet connection once it's connected, you find that some or all websites fail to load:

1. Make sure the testing computer's LAN IP address is correct, has the router as the gateway and has working DNS servers specified. In this example, the Vigor 2927 has assigned these with DHCP.
2. If a fixed IP address has been specified for the WAN, try re-configuring it to use "No (Dynamic IP)" instead, to check whether that resolves the issue. If it does, check that the correct IP address is being entered or check with the ISP.
3. If some but not all websites load, that can be caused by the MTU or max packet size. See this guide to find the correct MTU for your Internet connection.
4. If no websites load, check the [Online Status] > [Physical Connection] to see the status for the WAN, if the IP address and other text is in red, the WAN connection is offline. Check for any PPPoE error messages shown on the page, if it shows a username or password error, verify that the details are correct and re-enter them on the [WAN] > [Internet Access] > WANx - Details Page
   

Performance with Ultrafast Broadband

If when testing the Internet connection, you find that speeds are lower than expected:

1. Make sure that the Ethernet cable being used is of good quality and has all 8 wires. The [Dashboard] should show the Ethernet WAN port in green to indicate it's connected at Gigabit speed. If it's orange, speeds will be limited to 100Mbps.
   
   
2. Enable the router's Hardware Accelerator. To do that, go to [Hardware Acceleration] and enable it for TCP and UDP to accelerate all sessions.
   If you have an 'ax' wireless router, acceleration can also be enabled for Wireless LAN Clients.
   
   Click OK to apply the change and acceleration should take effect immediately. New sessions will be accelerated by the Hardware Accelerator after just a few seconds, which should be immediately noticeable when performing speed tests or downloading large files.
   
   Note - Vigor 2962 & Vigor 3910 users
   These router models employ a different method for hardware acceleration, that is always on and does not need to be enabled or configured.
   
   Note - Vigor 2862, Vigor 2926, Vigor 2762 users
   For Hardware Acceleration to take effect on these models, the Quality of Service, Bandwidth Limit, and Data Flow Monitor must be disabled. If any of these services are enabled, the Hardware Accelerator will not be able to accelerate packets. When enabled, the Hardware Accelerated traffic will not be counted by the WAN Budget or Traffic Graph.
   
   
3. Vigor 2865, Vigor 2866, Vigor 2862, Vigor 2765, Vigor 2766 & Vigor 2762 users only
   If when testing performance with the Hardware Accelerator enabled, the download throughput is not accelerated to the full performance of your Internet connection, it may be necessary to disable the WAN1 port to achieve full performance. To do that, go to [WAN] > [General Setup] > WAN1 and on there, set the WAN1 interface to Disable. Click OK and reboot the router when prompted.