- Router,DrayOS 4
How to get the S/N of a remote Vigor router?
VII. Router Diagnostics
The serial number of the Vigor router is usually required when submitting a support query, maintaining MyVigor services etc. If you are local to the router, check the label. The serial number is printed on every product. See this article for more details.
If your DrayTek router, such as Vigor 2862 series, is in a remote location and running 3.9.1 (or later) firmware. Try one of these two options:
1. Access your remote router over the VPN or it's WAN if remote management is enabled.
If none of the above is available, ask your remote IT technician to login to the router.
2. Open the [Service Status] page where Device Information should appear;
Note that when accessing the [Service Status] menu, you may be asked to log into MyVigor portal if your router has been associated with a MyVigor account. After logging in, you will be presented with the device information depicted above.
This information is stored on MyVigor server, and all data is encrypted during transmission to the router. If the router is reset to factory default settings, any data pertaining to the router will also be deleted in the router.
You can still check the S/N by logging in with other MyVigor account. However, the owner account details and email address will not be displayed. Instead, the following warning message will be displayed:
Troubleshooting
If the above message is displayed by the router make sure that the Internet connection is available. Your router needs to access MyVigor servers in order to pull the serial number information.
1. Access your remote router's network over the VPN or its WAN if remote management for SSH/Telnet is enabled.
If none of the above is available, ask your remote IT technician to login to the router.
2. Once router's console interface is available type 'service -s'. You will see that the router has connected to the Internet/MyVigor services.
Troubleshooting
1. If the service -s command is not available, make sure that the latest firmware (3.9.1 or later) is installed. If your router is too old it won't support this functionality.
2. If the connection from a wrong MyVigor account was established, the serial number will still appear but other details won't be available.
3. Make sure that the router is connected to the Internet. The service -s may still print the serial number but some other details could be out of date.
4. If no information is available and router is running 3.9.1 (or later) firmware, it has never been registered to MyVigor services and/or has no access to the Internet.
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