Hi,

If I have questions/issues I usually email support, attaching screenshots etc. to illustrate my questions. I use Microsoft Outlook for this; I've not had problems before.
With one support engineer, my email either comes through completely empty or it loses attachments, tho it takes her some time to say this.
I'd assumed it was an issue with the Draytek support mail processing and this seemed to be confirmed some months ago and I was told it was fixed, but it seems to be happening again.

Has anyone else encountered this?  It makes support impossible, tho it seems to happen to *every* email to one support engineer but only very occasionally to another engineer

Thanks