DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

Issues with ACS3 after upgrading 2865 to 4.5.0

More
18 Aug 2025 09:49 #105380 by Geth
Is anyone else having issues with routers losing connection to ACS after upgrading to v4.5.0?

I updated 27 routers last week and since then then I am getting emails daily from a number of these routers showing that they have lost connection.
I can connect directly to the routers and they are not showing any breaks to the ISP.

No other settings have changed, the routers would all have been on v4.4.6.2 previously.

Please Log in or Create an account to join the conversation.

More
27 Nov 2025 14:09 #105780 by Mark
we have the same thing happening with a number of routers that we manage, one is sending upto 7 alerts a day at the moment and when we check the up time it hasnt dropped.

Please Log in or Create an account to join the conversation.

More
01 Dec 2025 18:55 #105802 by Geth
Seems to have been sorted in the latest 4.5.2RC firmware for the 2865 series at least.
Support at Draytek also recommended using the IP address of the server instead of c2.draytek.co.uk when configuring the ACS, same for connection detection, use the IP address of the server for the ping detect feature

Please Log in or Create an account to join the conversation.

Moderators: Chris